Frequently Asked Questions

Select your area of questioning or scroll through the list.

• Products
• Ordering & Purchasing
• Shipping
• Privacy

Questions About Products

Q: Do you have clear paperweights? (Non-iridescent)

A: Yes. Clear paperweights are available upon request. You must order 10 piece minimum of that particular paperweight. Allow 60 days for arrival of your order.

Q: Do the Swarovski crystals come with their Swarovski box?

A: The larger cut balls Art8550 in 70 mm and 100 mm come with the foam box and Swarovski logo. All other items come packed in the most economical method: Swarovski plastic trays or paper. We recycle, so the cartons and wrap are all reused containers.

Q: Do the crystals have the laser etched Swarovski logo?

A: The Swarovski STRASS crystals have the logo. The Swarovski SPECTRA crystals do not. Also, the specialty hangings and older stock STRASS items do not have the logo. Click here for more information on Strass logo.

Questions About Ordering & Purchasing

Q: Is there a minimum order amount?

A: Yes, there is a $150 USD minimum order or a $25 USD handling fee applies.

Q: There's a Swarovski item that isn't on your website. Can I still order it through you?

A: Yes, we carry the full Swarovski line. If there is something you want that is not on the website, we can special order it for you. However, there may be a minimum quantity on special orders. To order something not on the website, please contact us. Include the Article Number and size in mm.

Q: What does "na" mean?

A: Some items (mostly the larger sizes) are Special Order items. These items are marked throughout the site as "na" as well as on the order form. It means that you must order the minimum quantity as a special order. Special orders are pre-paid when the availability is confirmed, and the wait time may be up to 60 days.

Prices are subject to change due to exchange rates.

Unless otherwise stated, all prices in AMERICAN DOLLARS.

Prices will be verified once we confirm your order.

Q: How do you take payment?

A: We accept payment by MasterCard and Visa, however we do not take payment online, only by phone confirmation.

You can EMAIL or FAX you order in- Fax 1 250 642-7722, however you must include a phone number for phone confirmation. Your order will not be sent until we speak to you in person. (Exception: countries outside of America or Canada)

Even better, order by phone!
We like getting to know each of you so we can serve you better, and very often we have special deals not listed on the web.

You can reach us 10 am to 3 pm PACIFIC time on our Toll Free line 1 877 642-6745 or if you are elsewhere in the world such as Europe, Asia or Japan call 1 250 642-6745
(please note the time differences: East coast -Florida, NY, etc.: your NOON is our 9 am)

We only accept credit card payment by confirming with you in person on the phone, so there are no worries of Internet insecurities. (Exception: other than USA-Canada )

We accept Visa, MasterCard and prepayment by company check or International money order. Personal checks are not accepted unless certified.

Questions About Shipping

Q: Do you ship outside of the US or Canada?

A: We can ship anywhere in the world! In most cases, we ship the same day or next day upon receiving your order, and you will have it within 10 days if you are in USA or Canada. Major city delivery is usually 5 days!

For minimum orders we charge a flat rate of $18 for delivery in USA & Canada, (this usually is up to $250 in prisms)

If your order exceeds 8 pounds , then it is shipped per the postal rate for weight.
Example: if you order $150 worth of round wizard balls it will weigh up to 30 pounds, and will go by weight which would be approx. $36. These items are lead crystal, and very heavy!

As we are WHOLESALE you must meet minimum $150 order.
(Sample orders less than this amount: shipping & handling fee is $25)

DISCOUNTS

Prices shown on far right on the hanging crystal page are "each" prices, with quantity discounts ranging from half tray to full box.

To figure out the tray or box total price, multiply the "single price each" times the number in the tray or box. Example: For the Feng Shui ball #8551 in 50 mm size: If you want a quantity of one to five pieces: multiply the quantity times the single price 1 pc X $9.00 = $9.00 (or 3 pc X $9.00 = $27.00) If you want six pieces: you get a discount as stated in the third column from the right (half tray price) 6 pc X $8.75 = $52.50 (or 11 pc X $8.75 = $96.25 ) If you want a full box, you take the price in the seventh column from the right (box price) 12 pc X $8.50 = $102.00 For multiple box orders, phone us and we will give you great bulk discounts on $1,000 or more!

Beads are sold per package, most beads are special order, allow 60 days delivery time.

Payment

 

Frequently Asked Questions:

Q: What does "na" mean?

A: It means that you will have to order the minimum quantity as a special order. Special orders are pre-paid when the availability is confirmed, and the wait time may be up to 60 days.

Q: Do you have clear paperweights? (Non-iridescent)

A: Yes. Clear paperweights are available upon request. You must order 10 piece minimum of that particular paperweight. Allow 60 days for arrival of your order.

Q: Do the Swarovski crystals come with their Swarovski box?

A: The larger cut balls Art8550 in 70 & 100mm come with the foam box and Swarovski logo. (See photo)
All other items come packed in the most economical method: Swarovski plastic trays or paper.
WE RECYCLE, so the cartons and wrap are all reused containers.

Q: Do the crystals have the laser etched Swarovski logo? A: The Swarovski STRASS crystals have the logo. The Swarovski SPECTRA crystals do not. Also, the specialty hangings and older stock STRASS items do not have the logo --> More information on Strass logo

Q: There's a Swarovski item that isn't on your website. Can I still order it through you?

A: Yes, we carry the full Swarovski line. If there is something you want that is not on the website, we can special order it for you. However, there may be a minimum quantity on special orders. To order something not on the website, you can EMAIL us. Include the Article Number and size in mm.

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Questions About Privacy

Q: What is your Privacy Policy?

A: We maintain stict privacy procedures for your personal information. Click Here to Review our Privacy Policy.

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